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1. INTRODUCTION
By accessing our website, you may provide us with data such as, among others: your first and last name, residence and home address or mailing address, email address, age, … as well as the IP address from which you connected to the Internet.
These data and their processing are protected by the Swiss Federal Data Protection Act of June 19, 1992 (DPA) and, where applicable, by the new European Union General Data Protection Regulation (GDPR) that came into effect on May 25, 2018.
Data protection is a key concern for us. This privacy statement aims to inform you about the data we process and to help you understand how we may use the data you voluntarily provide to us as a user of our site or when you communicate with us in any other way.
2. LEGAL BASES
This privacy statement is based on the Federal Data Protection Act of June 19, 1992 (DPA) and the European Union General Data Protection Regulation (GDPR) that came into effect on May 25, 2018.
3. UPDATES
Our privacy policy may require periodic updates, particularly due to changes in the legal or regulatory framework on data protection. We invite you to check this page regularly to ensure you are aware of the most recent version.
Last updated: March 25, 2025
4. OUR WEBSITE URL
www.navetteleman.ch
5. DEFINITIONS
- IP Address: An IP address is an identification number assigned permanently or temporarily to every connection to a computer network using the Internet Protocol.
- Personal data: Personal data are those that can be used to identify you or that we can link to you. They include any information relating to an identified or identifiable natural or legal person (by combining information). These data notably include, but are not limited to, first name, last name, postal address, residence or home, company name, registered office, email, telephone number, age, profession, professional status, or position held in a company, etc.
- CMS: Content Management System, which allows the management of content displayed on a website.
- Consent: The action by which a natural or legal person agrees to the collection and processing of their personal data after having been clearly informed of the purpose of the processing.
- Cookies: A cookie is a text file saved by the website you visit onto the hard drive or browser memory of the device you use to access the internet. A cookie allows your device to store various technical data for general public access control to a site (number of visits, duration of the visit, connection to other sites, etc.) or to personalize the pages displayed for your next interactions with the same site (your account, most visited pages, etc.).
- Privacy Impact Assessment (PIA): A detailed study to determine the privacy risks that personal data processing could pose to individuals if an incident were to occur.
- File: Any set of personal data structured in a way that allows searching by data subject.
- Purpose of processing: The reason why data is collected and processed.
- Plugins: Software components that add features to another software program (host software), such as social media buttons. Equivalent terms: “module,” “add-in,” “add-on.”
- Data subjects: Any natural or legal person whose personal data is processed.
- Data controller: The natural or legal person on whose behalf processing is carried out. They determine the purposes of the processing alone or jointly.
- Processor: Any natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller. For example, a website host or an email service provider.
- Tag: HTML tags are the basic coding elements of a web page. They are invisible to the user (unless viewing the source code) and are interpreted by the browser to compose the page. They help format and structure content, and some are specifically considered by search engine algorithms to score and rank a page in search results.
- Processing: Any operation or set of operations performed on personal data, whether or not by automated means, including collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, use, disclosure, alignment, restriction, erasure, or destruction.
6. PROCESSING OF YOUR DATA
We collect and process only the data you voluntarily provide and for which you explicitly consent to processing.
CONTACT FORM
Through our website, you can fill out a contact form. The following data will be requested:
- First name
- Last name
- Phone number
- Email address
You can also write a message related to your inquiry. We recommend keeping your message concise and avoiding providing personal information.
ONLINE BOOKING
Through our website, you can also book your transfer by filling out an online form. Additional data will be requested to better organize your trip (flight number, flight details).
7. PURPOSES OF PROCESSING
The personal data we process are used in the context of our business relationship, or more generally, to communicate with you, refine topics of interest to you, provide relevant information, and maintain our contact and client lists.
In short, we process your data solely to best meet your needs.
We do not sell your personal data nor make it available to third parties, except where we use processors for data processing.
By collecting some of your personal data, two purposes of processing emerge:
- Operational purpose: Responding to contact or information requests
- Marketing purpose: Sending newsletters, occasional offers
8. RETENTION PERIOD OF PERSONAL DATA
Your data are stored in our systems for as long as necessary for the intended processing. Once processing is complete, the data are deleted.
9. TRANSFER OF YOUR DATA
For processing your data and maintaining and supporting our IT systems, we use processors (service providers) based in Switzerland and abroad.
When our processors’ servers are located abroad, we ensure they are in a country whose data protection legislation is equivalent to the DPA and GDPR, and that our processors apply organizational and technical measures in compliance with the DPA and GDPR.
10. DATA PROTECTION MEASURES
We strive to maintain a high level of security when collecting, processing, and storing data by relying on organizational and technical measures and taking the necessary precautions given the nature of the personal data you may provide to us and the risks involved in processing them, to preserve their security and prevent alteration, damage, destruction, or unauthorized access.
However, we draw your attention to the fact that absolute protection cannot be guaranteed and invite you to apply good practices to help ensure your data’s security, such as not sharing your banking details with third parties, closing your browser window after your session, clearing your browsing history—especially if accessing the internet from a public device—and so on.
11. COOKIES & PLUGINS
Our site uses plugins and cookies that may automatically store information. Their use aims to make the website more enjoyable by improving its ergonomics based on collected data.
These data can also be used for statistical measurements, user behavior analysis, and geolocation, to tailor our commercial offers.
When browsing our site, the device you use communicates with a server providing the requested resources while automatically recording each operation in a specific log file, in which the device is identified by its IP address. Your browser thus transmits certain standard data to us, notably the browser type and features, operating system, any third-party sites (Facebook, LinkedIn, etc.) you may have used to connect, and the dates and times of access to our site.
These data, particularly the IP address from which you connected, do not allow us to identify you personally.
ANALYTICS AND MARKETING TARGETING PLUGINS
Our site uses analytics and marketing targeting services provided by third-party companies (providers). These services are made possible through cookies. Data generated by cookies about your site usage, including your IP address, are transmitted to and stored on servers that may be located abroad, including in countries offering a lower level of data protection than Switzerland or the EU.
The provider will use this information to evaluate your use of the site, compile site activity reports, and provide other services related to site activity and internet usage. The provider may share these data with third parties in case of legal obligations or when third parties process these data on its behalf.
Our site uses the following advertising and analytics services:
- Google Analytics by Google Inc.
- Google Remarketing Tag by Google Inc.
- Google Tag Manager by Google Inc.
12. WAYS YOU CAN CONTROL YOUR TRACKING
You can disable plugins and cookies via the dedicated console, accessible through the cookie banner at the bottom of the homepage when visiting our website.
To customize or disable plugins and cookies, select the “customize” button.
Recent versions of major browsers not only allow you to block cookies from being stored but also to conduct browsing sessions after which all cookies installed during the session are automatically deleted, regardless of their planned lifespan—offering better tracking protection.
13. YOUR RIGHTS
- Right to information: You have the right to be informed about the personal data we hold about you, including their nature and the purpose of processing.
- Right to access data: You may request access to your data at any time.
- Right to rectification: You may request correction or updating of your data.
- Right to erasure (right to be forgotten): Under the GDPR, EU citizens can request complete and permanent deletion of their data. We extend this right to Swiss residents.
- Right to restrict processing: You may limit the processing of your data, particularly regarding its nature, purpose, and duration.
- Right to data portability: Under the GDPR, EU citizens can request that their data be transferred to third parties. We extend this right to Swiss residents.
- Right to object: You may object at any time to the processing of your data.
- Right not to be subject to automated decisions: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or significantly affects you.
14. EXERCISING YOUR RIGHTS & INFORMATION
You can exercise your rights or request information by contacting us at info@navetteleman.ch, via our contact form, or by postal mail to the address below. We will respond as quickly as possible.
Data Controller:
Navette Léman
Address: Av. du Silo, 1020 Renens, Switzerland
Mobile: +41 76 817 80 65
Phone: 0800 107 107
Email: info@navetteleman.ch